Return & Refund Policy

At Tyale, we want you to be completely satisfied with your purchase. If you are not happy with your order, we are here to help.

1. RETURN WINDOW

You have 30 days from the date you received your item to request a return.

2. ELIGIBILITY FOR RETURNS

To be eligible for a return, your item must meet all of the following criteria:

• The item must be in the same condition that you received it (unworn, unused, and unwashed).
• The item must have all original tags attached.
• The item must be in its original packaging.
• You must provide the receipt or proof of purchase.

3. RETURN PROCESS

To initiate a return, please follow these steps:

1. Contact us with your order number and the reason for the return.
2. If your return is accepted, we will provide you with a Return Authorization and instructions on how and where to send your package.
3. Please do not send items back to us without prior authorization, as they will not be accepted.

4. RETURN SHIPPING COSTS

• For defective or damaged items: Tyale will cover the return shipping costs.
• For other reasons (e.g., change of mind, wrong size ordered): The customer is responsible for the return shipping costs. Shipping costs are non-refundable.

5. ORDER CANCELLATION & MODIFICATION (Before Shipment)

We process orders rapidly to ensure swift international delivery.

• Modifications: If you need to update your address or change styles, please contact us immediately before your order is shipped. Please note that once an order has been dispatched or handed over to the logistics carrier, no modifications can be made. All eligible order modifications before shipment are 100% free.
• Cancellations: If you firmly request to cancel an order before it is shipped, please note that payment processors (such as credit card companies and PayPal) do not refund the original transaction processing fees to merchants. Therefore, a 5% non-refundable payment processing fee will be deducted from your total refund amount to cover these third-party financial charges.

6. REFUNDS

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

• If approved for reasons such as change of mind or wrong size ordered, your refund will be processed minus a 5% payment processing and administrative fee retained by the financial institutions.
• Your refund will be processed automatically to your original payment method within 5-7 business days.
• Please note that it may take additional time for your bank or credit card company to process and post the refund to your account.
• Original shipping fees are non-refundable.

7. DAMAGES AND ISSUES

Please inspect your order upon reception and contact us immediately (within 72 hours) if the item is defective, damaged, or if you receive the wrong item. This allows us to evaluate the issue and make it right with the carrier or our fulfillment center.

8. EXCHANGES

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

We do not offer direct exchanges.

9. NON-RETURNABLE ITEMS

Certain types of items cannot be returned, such as:

• Custom products (special orders or personalized items)
• Personal care goods (certain intimate items or body jewelry may be restricted from returns due to regional hygiene and safety regulations once unsealed)

Please contact us if you have questions or concerns about your specific item.

Note: Sale items are eligible for return unless marked as "Final Sale" at the time of purchase.

10. CONTACT US

For any questions regarding our Return & Refund Policy, please contact us.